Shipping & Store Policies

When can I expect my order to ship?
If you ordered a made-to-order piece you can expect it to ship after the specified timeline which currently is 10-12 weeks. If you ordered some of our limited in-stock, sample or second pieces you can expect those to ship within 1-2 weeks. 

Do you accept returns?
Each piece is entirely handmade on the wheel or hand-built and that's something we cherish around here. Due to the extensive care put into each one we are unable to accept returns or provide refunds. 

What if my order arrives damaged?
If your order arrives damaged please let us know within 2 days of delivery. Please hold on to everything you received and email hello@lawaceramics.com with the following information:

-photos of the damaged piece
-photos of the box and packaging 
-your order number

We'll do our best to get a replacement piece back to you in the shortest time possible.

Why does my piece look a little different from the piece in the photo?
All our pieces are handmade using a combination of techniques including; wheel throwing, and coil or slab building. They are then hand dipped or painted with glaze. This means the dimensions can vary up to an inch and in texture, color or shade. By ordering from us we hope you also appreciate the beauty in what makes each one an entirely unique piece of art.